Shipping Policy
At ENNUE Studio AB, we aim to provide fast, reliable, and cost-effective shipping options to ensure that your order reaches you in the best possible condition. We partner with trusted shipping carriers to deliver our products both domestically and internationally.
1. Domestic Shipping (Sweden)
We offer shipping options within Sweden:
- Schenker Ombud: Delivered to your nearest Schenker collection point for easy pickup. Estimated delivery time: 1-3 business days.
- You will receive tracking information via email once your order has shipped.
For international orders outside the EU, we offer the following shipping options via UPS:
- UPS Expedited: Reliable ground shipping, estimated at 3–7 business days.
- UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.
For customers within the European Union, we offer the following shipping options via UPS:
- UPS Standard: Delivery estimated within 3–7 business days.
- UPS Express Saver: Priority-handled service, with delivery expected within 2–5 business days.
- You will receive tracking details once your package is on its way.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location, the shipping method selected, and the total weight of your order. You will see the shipping costs before completing your purchase.
5. Order Processing
Orders are typically processed and shipped within 1-2 business days after the order is placed. Orders placed on weekends or holidays will be processed on the next business day. Please double-check your shipping address and contact details at checkout to ensure timely and accurate delivery.
6. Tracking Information
Once your order has shipped, you will receive a confirmation email with your tracking number and a link to track your package in real-time.
7. Customs, Duties, and Taxes (International Orders)
We ship DDP (Delivery Duty Paid) throughout Europe, including Switzerland, Norway, Iceland, Liechtenstein, and the United Kingdom. For orders to the United States and all other locations, we currently ship DDU (Delivery Duty Unpaid). This means that product prices do not include any local taxes or duties. As the recipient, you are responsible for any import duties, customs charges, or local sales taxes required by your destination country to release your order from customs.
8. Delivery Delays
While we strive to ensure that your order is delivered on time, delivery delays may occasionally occur due to unforeseen circumstances such as weather conditions, customs processing, or high seasonal demand. If your order is delayed, we will do our best to keep you informed.
9. Lost or Stolen Packages
ENNUE Studio AB is not responsible for packages lost or stolen after delivery confirmation. If your package is marked as delivered but has not been received, please contact our customer service team to initiate a claim with the carrier.
10. Undeliverable Packages
If a package is undeliverable or returned to us due to an incorrect address or failure to pick up from a collection point, customers may be responsible for additional shipping fees to resend the package. Please ensure your shipping details are accurate at checkout to avoid any issues.
11. High-Demand Seasons
During peak shopping seasons, such as the holiday period, please allow extra time for order processing and delivery. We will strive to maintain our regular shipping timelines as closely as possible and keep you informed of any potential delays.
Contact us:
If you have any questions or concerns regarding shipping, please contact our customer service team at info@ennuestudio.com.